Visa Processing Officer BB2 and Administration Staff
Department of Immigration and Citizenship (DIAC)
vacancy and anticipated vacancies
The Australian High Commission is seeking to employ suitable Visa Processing Officers and Administration Staff in the Immigration Section. We are seeing to employ both part-time and full-time staff. The successful applicants may be required to work as a member of a small team responsible for the processing of the visa caseload, integrity visa work or work with the Office Manager to support the administrative functions of the office.
Duties will involve assessing, processing and making decisions on visa applications in line with relevant legislation, policy and procedures, analysing visa applications and undertaking checks on documentation and/or supporting the administrative functions of the office. The work is high volume and requires the successful applicants to be well organised, disciplined and to have an ability to prioritise workloads well.
Visa Processing Officers will be required to deal with clients in person, by telephone and in writing. They will also be required to interview clients as part of the application process. Integrity officers will be required to maintain contact with relevant agencies and be able to undertake checks on documents. Administration support officers will be required to input data, collate it and also support the corporate functions of the office. This will include liaising with other agencies within the High Commission as well as liaising with suppliers.
Interested applicants must submit a written application addressing the selection criteria detailed below (no longer than 2 pages in total) and provide a current CV. Applicants need to also advise if they are interested in part-time employment or full-time or both. Core Capabilities have been provided to assist with an understanding of expectations in this role. Applicants are expected to have a high level of English and Bahasa language skills, both verbal and written.
The names, telephone numbers and/or email addresses of two referees who may be contacted for further information about the applicant’s abilities should also be provided. Complete applications should be sent to the Manager, HR Services, Australian High Commission, 6 Jalan Yap Kwan Seng, 50450 Kuala Lumpur; or via email to: [email protected].
The positions will be on a contract basis for up to a 12 month period starting from the date of commencement. Salary is 2847RM to 4113RM per month plus benefits. Closing date for applications is 10 September 2012, with applicants shortlisted for interview to be held the following week. No applications will be considered after the closing date. The High Commission thanks all applicants for their interest.
Please note prospective applicants who are not Malaysian nationals must have an employment pass.
Only those selected for interview will be contacted further.
For further enquiries contact Second Secretary, Immigration, Julie Garrett on on 03 2146 5758.
The High Commission recruitment decisions are made on the basis of merit and we do not discriminate on the grounds of gender, age, race, ethnicity, religion or disability. Our employees enjoy equity and fairness in the workplace, opportunities for professional development, and support to balance their work and private lives.
Selection Criteria – Visa Officer (Immigration)
Describe a situation in which you contributed an idea to improve services in an area you were working in.
In your answer please address the following:
- What was your role? What area were you working in?
- What was your idea? Which aspect of client services did it target?
- How did you present your idea to others?
- If your idea was implemented, what effect did it have on client services? If your idea was not implemented, what effect did you intend it to have and how and why would it have been effective?
Provide an example of a time when you have provided support and assistance to a team member in order to ensure that program objectives were met.
In your answer, please ensure you address the following:
- What was the situation and what was your role?
- Who was the team member and why did they need assistance?
- What actions did you take to support them?
- What was the outcome – were program objectives achieved?
Describe a situation in which you have taken action to address a particularly difficult problem or obstacle
In your answer please address the following:
- What was the situation?
- What problem or obstacle did you face? How did you recognise that this was a particularly difficult problem or obstacle?
- What action did you take to address the problem or obstacle?
- What was the outcome? What impact did your action have on the resolution of the problem or obstacle?
Core Capabilities - Visa Processing Officer (Immigration)
The Core Capabilities for a Locally Engaged Employee (LEE) operating as a Visa Processing Officer/Administration in the Immigration Section are outlined below.
1. Contributes to strategic thinking
- Demonstrates a general understanding of the Department’s role and functions
- Aligns own work to business directions and goals
- Identifies issues and problems that may impact on work area plans and objectives
- Participates actively in planning for the achievement of work area goals.
- Is able to undertake less complex research and to analyse and report on findings.
- Supports and provides input to change initiatives
2. Achieves results
- Takes personal responsibility for work outputs and service provided to clients.
- Shows flexibility in responding to uncertainty and changing demands
- Organises work and completes tasks within set timeframes.
- Monitors own performance and commits to achieving specified results.
3. Supports productive working relationships
- Works collaboratively and encourages cooperation with team members and clients
- Works effectively across work areas to ensure a collaborative approach.
- Takes responsibility for delivering a high standard of client service that is accurate, timely, consistent and appropriate.
- Deals sensitively, courteously and equitably with clients and stakeholders.
4. Displays personal drive and integrity
- Commitment to following instructions and direction from others
- Accepts responsibility for mistakes and tries to learn from situations
- Demonstrates willingness to seek advice and assistance from others if needed.
- Shows resilience and optimism and persists to achieve good outcomes despite difficult circumstances.
- Demonstrates awareness of own capabilities and is appropriately responsive to feedback.
5. Communicates with influence
- Communicates proficiently both orally and in writing in English. Similar proficiency in Malay preferred but not essential
- Prepares standard correspondence in a manner that is easily understood.
- Communicates routine, technical information clearly.
- Demonstrates awareness of and respect for, cultural differences when liaising with clients and colleagues.
6. Demonstrates professional or technical proficiency
- Ensures knowledge, skills and expertise are current.
- Has the ability to use the tools, systems and technology needed to complete work tasks.
- Understands, interprets and applies legislation and guidelines for decision making tasks using sound reasoning.
- Applies an appropriate level of investigation and consideration to decision making.