Welcome to the Department of Home Affairs at the Australian High Commission in Kuala Lumpur.
The Department processes visa applications and applications for citizenship by descent, for people who are resident in Malaysia and Brunei. Everyone, with the exception of Australian or New Zealand citizens, requires a visa prior to travelling to Australia.
Please do not finalise flights or travel commitments until you have a visa to travel to Australia. The Department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
COVID-19 – Current restrictions on travel to Australia and changes to visa processing services
From 9pm AEDT 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.
All persons, including current visa holders, who are not Australian citizens, permanent residents or immediate family members cannot travel to Australia at this time.
Please see the following page on the Department of Home Affairs website for more information: https://covid19.homeaffairs.gov.au/coming-australia. Travel restrictions are subject to change and you should check the website regularly. See below for detail on exemptions.
During this period:
- All visa processing will be delayed until further notice, including all Electronic Travel Authority (ETA) applications and all other applications previously lodged with the Australian High Commission.
- The Department of Home Affairs is prioritising processing visa applications for those travellers in the exempt categories to support urgent travel.
- We encourage applicants to apply online wherever possible, as these applications will be processed faster than those lodged on paper.
- The Australian Visa Application Centre (AVAC) is closed until further notice. Applicants will not be able to provide biometrics until the AVAC reopens. While applicants will be given additional time to provide biometrics, we are unable to finalise visa applications until all visa criteria are met.
Travel Restriction Exemptions for Visa Holders
Only certain people can travel to Australia:
- You can travel if you are an Australian citizen, or permanent resident of Australia.
- You can travel if you are a New Zealand citizen usually resident in Australia and can demonstrate your residency.
- Partner and Child visa holders (except for Prospective Marriage visa holders) may travel to Australia
Limited exemptions apply for some visa holders:
- If you are not an Australian citizen or permanent resident but are an immediate family member of an Australian citizen or permanent resident (spouse, dependent or legal guardian), you may apply for an exemption, but only if you hold a visa.
Please do not seek to travel until granted an exemption.
For more information on the travel ban and to apply for an exemption as an immediate family member of an Australian citizen or permanent resident, visit the Home Affairs website: https://covid19.homeaffairs.gov.au/immediate-family-australian-citizen-or-permanent-resident. The link to apply for the exemption is at the bottom of the page.
If you do not hold a visa
If you do not hold a visa you cannot travel to Australia. Apply for a visa and if appropriate provide proof of your relationship with an Australian citizen or permanent resident.
Apply for a visa through this website: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder.
If we grant you a visa you must not travel until advised that you are exempt from the travel restriction.
Apply for the exemption here once you have obtained your visa: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/covid19-enquiry-form.
Travellers, who are neither Australian citizens, permanent residents or immediate family, but who have a compassionate or compelling reason to travel to Australia, will need to have an exemption from the Australian Border Force Commissioner. You must not attempt to travel until advised that you are exempt from the travel restriction. For more information, please see: https://covid19.homeaffairs.gov.au/travel-restrictions-0.
Information for Malaysian Nationals
If you hold a temporary visa and have obtained an exemption to travel to Australia, please be aware the Malaysian government is currently imposing restrictions on some citizens departing Malaysia, and may still prevent you from departing Malaysia if you are not a Permanent Resident of another country. We recommend you carry hardcopies of your visa grant letter and evidence that you have been exempted from Australia's travel restrictions.
Electronic Travel Authority (ETA)
Information about applying for an ETA is here.
If your online ETA application was not approved, follow the instructions here.
Note: the processing of ETAs will be delayed until further notice.
Visa related FAQs
You can find answers to all our Frequently Asked Questions (FAQs) here.
Electronic Travel Authorities (ETAs)
- My Online ETA application was not approved - what should I do?
- I have an ETA - can I get a job picking fruit in Australia?
- My ETA has been cancelled. What can I do?
Applying for other visas
- What type of visa should I apply for?
- How do I lodge an application in Malaysia?
- How do I lodge an application in Brunei?
- How do I lodge an application online?
- What happens after I lodge my application with the Australian Visa Application Centre (AVAC)?
- What is a complete application?
- I am subject to an exclusion period – does that mean I can never go to Australia again?
- Can I take my domestic helper with me to Australia while on holiday?
If you have already lodged a visa application
- How long will it take for the Department to process my visa application?
- Can I request priority processing?
- Can someone else make enquiries or receive information in relation to my application?
- Do I need a visa label to travel to Australia?
- My application was refused and I don’t think it was a fair decision - can this be appealed?
- My visa application was refused. Can I apply for a refund of the Visa Application Charge (VAC)?
- How can I provide further information to the Department after my visa application has been lodged?
- My passport has been lost or stolen / I've been issued with a new passport / I've changed my address. What should I do?
Warning regarding visa scams in Malaysia
For information on known visa scams in Malaysia, click here.
International surrogacy arrangements
The Department of Home Affairs exercises extreme caution to ensure that, where surrogacy arrangements are made outside Australia, our citizenship provisions are not misused to circumvent adoption and other child welfare laws.
Persons considering bringing a child to live in Australia must apply for either a visa or Australian citizenship by descent and should first read the information available on the Department’s website. It is important to consider any visa, citizenship and passport application requirements, as well as processing times, before entering into any arrangements.
Citizenship by descent applications through surrogacy may take longer to process than other citizenship by descent applications due to the additional assurance measures required in assessing such applications.
Citizenship by Descent
Citizenship by Descent applications lodged on or after 1 October 2020 will be processed in Australia.
We strongly recommend that you lodge an application using the Department’s online service here.
If you are unable to lodge online please post your citizenship by descent application to the following address:
Department of Home Affairs
GPO Box 794
HOBART TAS 7001
For information on ways to become an Australian citizen and citizenship services, see the Australian Citizenship page of the Department's website.
Work and Holiday (subclass 462) visas
The Work and Holiday (subclass 462) visa program is open to eligible Malaysian nationals.
There are 1,100 places available for Malaysian nationals each year. You should apply as soon as possible if you wish to be considered for a Work and Holiday visa.
Applicants from Malaysia must lodge online. For information about applying please visit the Department of Home Affairs website.
- From 1 July 2018 applications for Partner and Prospective Marriage visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Other Family (Carer, Remaining Relative and Aged Dependent Relative) visas must be sent by post or courier to the Perth Visa and Citizenship Office. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Transit visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website.
From 31 May 2018 Student visa applicants who apply in Malaysia will be required to provide biometric identifiers. This will assist the Department of Home Affairs' capacity to identify and authenticate visa applicants - strengthening Australian border security measures. Biometric data is an important tool in identity management globally, helping countries facilitate the arrival of travellers and combat fraud and integrity risks.
- Mandatory appointment system - From 1 November 2017, it is mandatory to have an appointment for the submission of visa application and enrolment of biometrics at the Australian Visa Application Centre (AVAC).
- The Australian Government has announced the establishment of a Community Support Programme (CSP) from 1 July 2017. The CSP will enable communities and businesses, as well as families and individuals, to propose humanitarian visa applicants and support new humanitarian arrivals in their settlement journey. More information can be found here.
- For visa arrangements for Australian students travelling to Malaysia, click here.
Applying for a visa to Australia
For information on where to apply for your visa see here.
Not sure what visa to apply for? Use the Visa Finder tool on the Department’s website.
This page was last updated on 10 August 2018.