Welcome to the Department of Home Affairs at the Australian High Commission in Kuala Lumpur.
The Department processes visa applications and applications for citizenship by descent, for people who are resident in Malaysia and Brunei. Everyone, with the exception of Australian or New Zealand citizens, requires a visa prior to travelling to Australia.
Please do not book flights or make travel commitments until you have a visa to travel to Australia. The Department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Electronic Travel Authority (ETA)
Information about applying for an ETA is here.
If your online ETA application was not approved, follow the instructions here.
Visa related FAQs
You can find answers to all our Frequently Asked Questions (FAQs) here.
Electronic Travel Authorities (ETAs)
- My Online ETA application was not approved - what should I do?
- I have an ETA - can I get a job picking fruit in Australia?
- My ETA has been cancelled. What can I do?
Applying for other visas
- What type of visa should I apply for?
- How do I lodge an application in Malaysia?
- How do I lodge an application in Brunei?
- How do I lodge an application online?
- What happens after I lodge my application with the Australian Visa Application Centre (AVAC)?
- What is a complete application?
- I am subject to an exclusion period – does that mean I can never go to Australia again?
- Can I take my domestic helper with me to Australia while on holiday?
If you have already lodged a visa application
- How long will it take for the Department to process my visa application?
- Can I request priority processing?
- Can someone else make enquiries or receive information in relation to my application?
- Do I need a visa label to travel to Australia?
- My application was refused and I don’t think it was a fair decision - can this be appealed?
- My visa application was refused. Can I apply for a refund of the Visa Application Charge (VAC)?
- How can I provide further information to the Department after my visa application has been lodged?
- My passport has been lost or stolen / I've been issued with a new passport / I've changed my address. What should I do?
Warning regarding visa scams in Malaysia
For information on known visa scams in Malaysia, click here.
News/Important Information
- From 1 July 2018 applications for Partner and Prospective Marriage visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Other Family (Carer, Remaining Relative and Aged Dependent Relative) visas must be sent by post or courier to the Perth Visa and Citizenship Office. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Transit visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website.
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From 31 May 2018 Student visa applicants who apply in Malaysia will be required to provide biometric identifiers. This will assist the Department of Home Affairs' capacity to identify and authenticate visa applicants - strengthening Australian border security measures. Biometric data is an important tool in identity management globally, helping countries facilitate the arrival of travellers and combat fraud and integrity risks.
- Mandatory appointment system - From 1 November 2017, it is mandatory to have an appointment for the submission of visa application and enrolment of biometrics at the Australian Visa Application Centre (AVAC).
- The Australian Government has announced the establishment of a Community Support Programme (CSP) from 1 July 2017. The CSP will enable communities and businesses, as well as families and individuals, to propose humanitarian visa applicants and support new humanitarian arrivals in their settlement journey. More information can be found here.
- The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. More information can be found here.
- On 18 April 2017, Prime Minister Turnbull announced that the subclass 457 visa would be abolished and replaced with a new temporary work visa. Further details on this announcement can be found here.
- For visa arrangements for Australian students travelling to Malaysia, click here.
Applying for a visa to Australia
For information on where to apply for your visa see here.
Not sure what visa to apply for? Use the Visa Finder tool on the Department’s website.
Applying for Australian Citizenship
Applications for Australian citizenship by descent are processed at the Australian High Commission in Kuala Lumpur. A person born outside Australia who is the child of an Australian citizen parent at birth may acquire Australian citizenship by descent. See here for more information about Australian citizenship by descent eligibility.
All other categories of citizenship application (grant/adoption/renunciation/resumption/evidence) must be lodged in Australia. For details, see the Australian Citizenship page of the Department's website.
This page was last updated on 10 August 2018.