Welcome to the Department of Home Affairs at the Australian High Commission in Kuala Lumpur
National Innovation visa (subclass 858)The National Innovation visa was launched in December 2024, replacing the Global Talent visa. The National Innovation visa (NIV) is a permanent visa for exceptionally talented individuals such as researchers, entrepreneurs, innovative investors, athletes and creatives with an international record of outstanding achievement in an eligible field. The NIV is for migrants who will help create jobs and drive productivity growth in key sectors of the Australian economy. For further information, please refer to our website: www.homeaffairs.gov.au or Australia is the smart move for skilled workers | Smart Move Australia Business visitor visa (subclass 600) - 5 year validityThe Australian Government has announced improved visa access to Australia:
These changes came into effect on 01 April 2024. For further information, please refer to our website: www.homeaffairs.gov.au Electronic Travel Authority (ETA)ETAs are only available through the Australian ETA app channel for all eligible jurisdictions. Please apply for your ETA at least four weeks in advance of your intended travel date.
If your application requires further information you will be sent a letter via email (some emails will go to junk / spam) with instructions to complete an online form through ImmiAccount. You should complete this form and attach all requested additional documents as soon as possible. If you provide an incomplete submission or incorrect information, your application will be delayed or refused. You can read more about providing additional information for your ETA application here.Apply for a visa: |
Visa Enquiries
Visa and citizenship applications are managed by the Department of Home Affairs. Australian High Commission staff are unable to assist with general visa or citizenship enquiries.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.
If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.
If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9am to 5pm your local time.
International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.
Biometrics Collection
Please visit the AVAC website for current operating arrangements.
You can use your existing Requirement to provide personal identifiers (biometrics) letter to book and attend an appointment when available. If you have applied for your visa online, a copy of this letter is available in your ImmiAccount. To make an appointment to provide biometrics, visit the AVAC website.
Compliments, complaints and suggestions
Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.
Allegations related to suspicious border activities
If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime. You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.
Warning regarding visa scams in Malaysia
For information on known visa scams in Malaysia, click here.
Frequently Asked Questions (FAQs)
You can find answers to all our Frequently Asked Questions (FAQs) here.
Latest news
For the latest immigration and citizenship news, see News archive.
Last updated on 29 May 2025.