Welcome to the Department of Home Affairs at the Australian High Commission in Kuala Lumpur.
COVID-19 – Current restrictions on travel to Australia and changes to visa processing services
Only Australian citizens, residents and immediate family members (including parents) can travel to Australia.
All persons, including current visa holders, who are not Australian citizens, permanent residents or immediate family members cannot travel to Australia at this time.
From 21 November 2021, Singaporean citizens who are considered fully vaccinated will be able to travel to Australia without seeking a travel exemption and quarantine-free to participating states or territories* (Singapore | COVID-19 and the border (homeaffairs.gov.au)
*Participating states and Territories
Please see the following page on the Department of Home Affairs website for more information: https://covid19.homeaffairs.gov.au/coming-australia. Travel restrictions are subject to change and you should check the website regularly. See below for detail on exemptions.
If you do not hold a visa
If you do not hold a visa you cannot travel to Australia.
Apply for a visa:
If we grant you a visa you must not travel until advised that you are exempt from the travel restriction.
Apply for the exemption here once you have obtained your visa: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/covid19-enquiry-form.
Travellers, who are neither Australian citizens, permanent residents or immediate family, but who have a compassionate or compelling reason to travel to Australia, will need to have an exemption from the Australian Border Force Commissioner. You must not attempt to travel until advised that you are exempt from the travel restriction. For more information, please see: https://covid19.homeaffairs.gov.au/travel-restrictions.
Travel Restriction Exemptions for Visa Holders
Only certain people can travel to Australia:
Limited exemptions apply for some visa holders:
For more information on the travel ban and to proof of relationship as an immediate family member of an Australian citizen or permanent resident, visit the Home Affairs website: https://covid19.homeaffairs.gov.au/immediate-family-australian-citizen-or-permanent-resident. The link to provide proof of your relationship is at the bottom of the page.
Please visit the AVAC website for current operating arrangements.
You can use your existing Requirement to provide personal identifiers (biometrics) letter to book and attend an appointment when available. If you have applied for your visa online, a copy of this letter is available in your ImmiAccount. To make an appointment to provide biometrics, visit the AVAC website.
The AVAC will not accept paper applications. You should lodge a visa application online (see below).
Refunds & waivers of visa application charges
Some visa holders impacted by Australia's COVID-19 travel restrictions may be able to access a refund or a waiver of their Visa Application Charge (VAC).
Eligible applicants can request a refund through the online form: COVID-19 travel restrictions – Visa application charge (VAC) refund request form (homeaffairs.gov.au).
For further information, please visit https://covid19.homeaffairs.gov.au/refunds-and-waivers-visa-application-charges.
Information for Malaysian Nationals leaving Malaysia
If you hold a temporary visa and have obtained an exemption to travel to Australia, please be aware the Malaysian government is currently imposing restrictions on some citizens departing Malaysia, and may still prevent you from departing Malaysia. We recommend you carry hardcopies of your visa grant letter and evidence that you have been exempted from Australia's travel restrictions.
Electronic Travel Authority (ETA)
Information about applying for an ETA is here.
If your ETA application cannot be processed and you need to provide further information, follow the instructions here.
Frequently Asked Questions (FAQs)
You can find answers to all our Frequently Asked Questions (FAQs) here.
Electronic Travel Authorities (ETAs)
- My Online ETA application was not approved automatically - what should I do?
- I have an ETA - can I get a job picking fruit in Australia?
- My ETA has been cancelled. What can I do?
Applying for other visas
- What type of visa should I apply for?
- How do I lodge an application in Malaysia?
- How do I lodge an application in Brunei?
- How do I lodge an application online?
- What happens after I lodge my application?
- What is a complete application?
- I am subject to an exclusion period – does that mean I can never go to Australia again?
- Can I take my domestic helper with me to Australia while on holiday?
If you have already lodged a visa application
- How long will it take for the Department to process my visa application?
- Can I request priority processing?
- Can someone else make enquiries or receive information in relation to my application?
- Do I need a visa label to travel to Australia?
- My application was refused and I don’t think it was a fair decision - can this be appealed?
- My visa application was refused. Can I apply for a refund of the Visa Application Charge (VAC)?
- How can I provide further information to the Department after my visa application has been lodged?
- How do I apply for a refund of the Visa Application Charge (VAC)?
I already have a visa
- My passport has been lost or stolen / I have a new passport / I've changed my address. What should I do?
- How do I apply to have my visa cancelled?
- Can I extend the validity of my visa?
- My visa specifies a 'first entry / arrive by' date. Can I extend this?
- I don't have my visa grant letter. How do I find out about my visa details?
Australian Citizenship by Descent
Warning regarding visa scams in Malaysia
For information on known visa scams in Malaysia, click here.
International surrogacy arrangements
The Department of Home Affairs exercises extreme caution to ensure that, where surrogacy arrangements are made outside Australia, our citizenship provisions are not misused to circumvent adoption and other child welfare laws.
Persons considering bringing a child to live in Australia must apply for either a visa or Australian citizenship by descent and should first read the information available on the Department’s website. It is important to consider any visa, citizenship and passport application requirements, as well as processing times, before entering into any arrangements.
Citizenship by descent applications through surrogacy may take longer to process than other citizenship by descent applications due to the additional assurance measures required in assessing such applications.
Singapore travel to Australia
From 21 November 2021, Singaporean citizens who are considered fully vaccinated will be able to travel to Australia without seeking a travel exemption and quarantine-free to participating states or territories*. (Singapore | COVID-19 and the border (homeaffairs.gov.au))
*Participating states and Territories
- New South Wales, Victoria and the Australian Capital Territory have announced they will allow quarantine free travel for fully vaccinated people arriving in Australia.
- If an eligible Singaporean citizen seeks to travel to an Australian state or territory other than those participating, they must adhere to all the entry rules of that state or territory, including quarantine requirements.
- Note: Any change in the COVID-19 situation in Australia or Singapore could lead to a pause in quarantine-free travel arrangements without notice. Travellers are responsible for checking the entry requirements for each state and territory in Australia, including quarantine arrangements.
Mandatory online lodgement for Visitor visas
From 30 September 2021, anyone applying for a Visitor Visa (subclass 600) from outside Australia in any stream must lodge their application online via ImmiAccount. Anyone applying for a Visitor Visa (subclass 600) in Australia in the Tourist stream may lodge their application online via ImmiAccount or by posting their application to the Sydney office. The courier option will no longer be available.
The Australian ETA app is the only available channel to apply for an ETA. Travel Agents are able to use the app to lodge ETA applications on behalf of clients. Grant of an ETA does not mean the person has been considered, or approved for, a travel exemption to enter Australia. For more information see: Subclass 601 Electronic Travel Authority (homeaffairs.gov.au)
More information relating to ImmiAccount, Visitor Visas can be found on the Department’s website at homeaffairs.gov.au
The Australian High Commission is unable to respond to visa, citizenship or customs enquiries. You should visit the Department of Home Affairs website at Immigration and citizenship (homeaffairs.gov.au) or call the Home Affairs Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9am to 5pm (Malaysia time).
Citizenship by Descent
Citizenship by Descent applications lodged on or after 1 October 2020 will be processed in Australia.
We strongly recommend that you lodge an application using the Department’s online service here.
If you are unable to lodge online please post your citizenship by descent application to the following address:
Department of Home Affairs
GPO Box 794
HOBART TAS 7001
For information on ways to become an Australian citizen and citizenship services, see the Australian Citizenship page of the Department's website.
Work and Holiday (subclass 462) visas
The Work and Holiday (subclass 462) visa program is open to eligible Malaysian nationals.
There are 1,100 places available for Malaysian nationals each year. You should apply as soon as possible if you wish to be considered for a Work and Holiday visa.
Applicants from Malaysia must lodge online. For information about applying please visit the Department of Home Affairs website.
- From 1 July 2018 applications for Partner and Prospective Marriage visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Other Family (Carer, Remaining Relative and Aged Dependent Relative) visas must be sent by post or courier to the Perth Visa and Citizenship Office. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Transit visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website.
From 31 May 2018 Student visa applicants who apply in Malaysia will be required to provide biometric identifiers. This will assist the Department of Home Affairs' capacity to identify and authenticate visa applicants - strengthening Australian border security measures. Biometric data is an important tool in identity management globally, helping countries facilitate the arrival of travellers and combat fraud and integrity risks.
- The Australian Government has announced the establishment of a Community Support Programme (CSP) from 1 July 2017. The CSP will enable communities and businesses, as well as families and individuals, to propose humanitarian visa applicants and support new humanitarian arrivals in their settlement journey. More information can be found here.
- New sponsorship requirements for Partner and Prospective Marriage Visa applications
We want you to find what you’re looking for. Save time by using our online services and guides, or get in touch with us.
If you have a complex issue or can't find the information on the website, you can call our Global Service Centre (GSC). Have your documents ready to establish your identity.
Global Service Centre
You can contact us Monday to Friday 9 am to 5 pm local time. We receive a high volume of telephone enquiries each day. Monday is our peak day and wait times may be longer. Our GSC is closed on Australian National Public Holidays.
Phone: +61 2 6196 0196
Phone: 131 881
This page was last updated on 1 October 2020.