Australian High Commission
Malaysia

Apply for an Electronic Travel Authority (ETA)

 

On this page:

About ETAs

Lodge an ETA application online

ETA application requires more information

Providing more information

 

 

ETAs and Australia's Travel Restrictions

Australia has strict border measures in place to protect the health of the Australian community.

You cannot come to Australia unless:

You must also have a valid visa.

Check Updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) pandemic.

We are trialling an Electronic Travel Authority (ETA) mobile app (AustralianETA) for some ETA-eligible passport holders while travel restrictions are in place.  Certain passport holders may be able to apply for an ETA as part of the Australian ETA mobile app pilot.

You can apply for an ETA through the app if:

  • you meet all ETA eligibility requirements and
  • you hold a passport from Brunei, Canada, Hong Kong (SAR of China), Japan, Malaysia, Singapore, South Korea or the United States of America.

Before you can travel on an ETA, you must also be exempt from Australia's travel restrictions. Grant of an ETA through the app does not mean you have been granted an exemption to travel to Australia. You still need to apply for a travel exemption and provide evidence to support your claims. If you are not granted an exemption, you should not continue with your travel plans, as you will not be permitted to board a flight to Australia.

Please note that use of the Australian ETA app incurs a non-refundable service fee of AUD20. An ETA does not allow you to work in Australia, or stay longer than three months.

Visit the app store to download the Australian ETA app

For more information see: https://covid19.homeaffairs.gov.au/i-want-apply-visa.

 

About ETAs

You need a visa to travel to Australia unless you are an Australian citizen.

An Electronic Travel Authority (ETA) is an electronically stored authority equivalent to a visa, which is linked to a passport number.  If your passport has changed, you will need to apply for a new ETA.

The ETA allows eligible passport holders to visit Australia for tourism or business visitor activity. The ETA allows eligible non-citizens to  travel as many times as you want, for up to one year (or life of the passport - whichever is shorter), and stay up to three months for each visit, provided you are pursuing tourism or business visitor activity.

ETAs are for short term tourism or business visitor activity. They are not designed to allow repeated extended stays in Australia for other purposes. Persons wishing to spend longer periods in Australia may wish to consider applying for a Visitor visa (subclass 600) or an alternative visa. ETA holders spending long periods in Australia amounting to de facto residence risk having their visa cancelled and being refused entry to Australia. Work in Australia is also not permitted on an ETA.

We recommed that you do not finalise travel arrangments or commitments until you have received advice that you have been granted a visa.

 

Important information to note

Our processing times

Apply early - at least one month in advance

Most ETA applications are finalised instantaneously online, but some applicants may be asked to provide further information.

Therefore you must apply early and well before the intended date of travel - at least one month in advance.

If you are asked to provide further information, you must provide this to us urgently following the instructions below. Do not delay.

  • Do not finalise travel commitments until advised of a visa grant.
  • If you have made travel arrangements but have not received a visa, you will need to rearrange your booking.
  • Due to the number of applications received, we cannot provide processing updates when applications have been lodged with insufficient time for processing.
  • We cannot expedite processing for cases unless for compelling emergency reasons (pre-arranged travel is not a compelling reason and we are unable to respond to these requests).

 

Lodge an ETA application online

We recommend that you lodge a visa application early - at least one month in advance. 

Certain passport holders (including Malaysian and Brunei nationals), can apply for an ETA online.  To lodge an application online, please visit the Department's website: https://www.eta.homeaffairs.gov.au/ETAS3/etas.

We are trialling an Electronic Travel Authority (ETA) mobile app (AustralianETA) for some ETA-eligible passport holders while travel restrictions are in place.  Certain passport holders may be able to apply for an ETA as part of the Australian ETA mobile app pilot. See above for more information.

 

For more information about eligibility requirements and other ways to apply please see: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601.

Sometimes there will be a delay before the system can finalise your application, but most decisions are instantaneous.  You can also check the progress of your application online.

All ETA-eligible applicants can also apply for an ETA through a travel agent, airline or specialist service provider (you should check with your travel agent regarding whether they will charge you a fee for this service).

If you have not received your ETA notification, check your emails (including your junk mail / spam folders) for an email from us.  You may need to wait up to 12 hours after applying to receive your notification. You can also confirm if your application has been approved by checking your visa status through the AustralianETA app (if you applied through the app) or by using the Check an ETA function.

 

ETA application requires more information

If the ETA system cannot process your application , or you cannot obtain an ETA through a travel agency, you must provide us with further information.

Use the Electronic Travel Authority (ETA) Request for further processing form to provide information so we can consider whether you are eligible for an ETA. You must answer all the questions in the form and attach any supporting documents we ask for.

More information is found below.

Please do not approach (or call) the Australian High Commission.

You must provide us with sufficient time to process your application. Please provide us the additional information at least one month before your intended travel - earlier if possible. If you have made travel arrangements but have not received a visa, you will need to contact your travel advisor to change your booking.

 

Providing more information

If you receive a message indicating that your ETA application cannot be processed then you need to provide the Department of Home Affairs with further information.

You must use the Electronic Travel Authority (ETA) Request for further processing form to provide information.

Provide as much information as possible as applications may be decided on the basis of material you provide. If you submit an incomplete request or you provide incorrect information, your application may be delayed or refused.

 

Supporting documents

1.

A copy of your passport biodata page (the page with the passport holder’s details and photo); and your national identity card (front and back)

2.

Information to show you genuinely intend to visit Australia temporarily for tourism or business visitor activity purposes only. You should provide:

 

i.

Information about the reason for your visit to Australia including information about your intended stay and activities. Please provide any evidence of arrangements (such as accommodation bookings or airfares, noting you should not finalise such arrangements until you have received a visa)

 

ii.

You must provide a list of your immediate family members (including full names, dates of birth and their relationship to you). Immediate family members include partners, children, parents and siblings.

 

iii.

A list of other  travelling companions (including full names, dates of birth and relationship to you).

 

iv.

A list of family, friends and contacts in Australia (including full names and dates of birth). Please indicate if they are Australian citizens or permanent residents.  If not, please indicate their visa status and reason for their stay in Australia.

 

v.

Bank statements showing at least the previous three months’ salary payments.

 

vi.

Evidence of your employment / commitments that demonstrate your intention to return. This could be:

 

 

a.

An employer statement  indicating your annual salary and approved leave, or

 

 

b.

If you and/or your sponsor are self-employed, business registration documents and financial records for the business (such as recent bank statements and tax statements), or

 

 

c.

Other evidence of incentives to return such as ongoing education or other commitments in your home country.

 

 

If you are not employed, please provide other evidence of from the person who supports you (including evidence of your relationship with that person).

 

Applications that do not include adequate supporting material may be decided on the basis of material already available to the decision maker.

 

Once we have received the supporting evidence via the Electronic Travel Authority (ETA) Request for further processing form we will consider your application.  We will send you an email once we have made a decision on your ETA application.

If your application is not successful, we will advise you of the reasons in a decision letter. If you disagree with our decision, you may lodge a new application and provide further evidence to address concerns (this must include the required information specified above). We are unable to respond to other emails.