Australian High Commission

Apply for an Electronic Travel Authority (ETA)


On this page:

About ETAs

Lodge an ETA application online

Online ETA application not approved

Providing more information




Australia has strict border measures in place to protect the health of the Australian community. You cannot come to Australia unless you are in an exempt category or you have been granted an individual exemption to the current travel restrictions, and you hold a valid visa. Check Updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) pandemic.  

Applying for an ETA or submitting a request for further processing does not mean you have been considered for or granted an exemption to travel to Australia.

Before you continue with this request, you should check your eligibility for a travel exemption.  If appropriate, you can apply for a travel exemption and provide evidence to support your claims.

If you are not granted an exemption, you should not continue with your travel plans, as you will not be permitted to board a flight to Australia.



About ETAs

You need a visa to travel to Australia unless you are an Australian citizen.

An Electronic Travel Authority (ETA) is an electronically stored authority equivalent to a visa, which is linked to a passport number.

The ETA allows eligible passport holders to visit Australia for tourism or business visitor activity. The ETA allows eligible non-citizens to  travel as many times as you want, for up to one year (or life of the passport - whichever is shorter), and stay up to three months for each visit, provided you are pursuing tourism or business visitor activity.

ETAs are for short term tourism or business visitor activity. They are not designed to allow repeated extended stays in Australia for other purposes. Persons wishing to spend longer periods in Australia may wish to consider applying for a Visitor visa (subclass 600) or an alternative visa. ETA holders spending long periods in Australia amounting to de facto residence risk having their visa cancelled and being refused entry to Australia. Work in Australia is also not permitted on an ETA.

The same passport used to obtain an ETA must be used to travel to Australia. If your passport has changed, you will need to apply for a new ETA.

We recommed that you do not finalise travel arrangments or commitments until you have received advice that you have been granted a visa.


Important information to note

Our processing times

Apply early - at least one month in advance

Most ETA applications are finalised instantaneously online, but some applicants may be asked to provide further information.

Therefore you must apply early and well before the intended date of travel - at least one month in advance.

If you are asked to provide further information, you must provide this to us urgently following the instructions below. Do not delay.

  • Do not to finalise travel commitments until advised of a visa grant.
  • If you have made travel arrangements but have not received a visa, you will need to rearrange your booking.
  • Due to the number of applications received, we cannot provide processing updates when applciations have been lodged with insufficient time for processing.
  • We cannot expedite processing for cases unless for compelling emergency reasons (pre-arranged travel is not a compelling reason and we are unable to respond to these requests).


Lodge an ETA application online

We recommend that you lodge a visa application early - at least one month in advance. 

Certain passport holders, including Malaysian and Brunei nationals, can apply for an ETA online.  To lodge an application online, please visit the Department's website:

Sometimes there will be a delay before the system can finalise your application, but most decisions are instantaneous.  You can also check the progress of your application online.

All ETA-eligible applicants can also apply for an ETA through a travel agent, airline or specialist service provider (you should check with your travel agent regarding whether they will charge you a fee for this service).


Online ETA application not approved

If your ETA application is not granted, or you cannot obtain an ETA through a travel agency, you must provide further information directly to Australia's Department of Home Affairs.  Details are found below.

Please do not approach (or call) the Australian High Commission in person.

You must provide us with sufficient time to process your application. Please provide us the additional information at least one month before your intended travel - earlier if possible. If you have made travel arrangements but have not received a visa, you will need to contact your travel advisor to change your booking.


Providing more information

If you receive a message indicating that your ETA application cannot be processed then you need to provide the Department of Home Affairs with further information.  You should provide:

  1. A completed ETA Additional Information Request Form (download the form here); and
  1. A copy of your passport biodata page (the page with the passport holder’s details and photo); and 
  1. Information to show you genuinely intend to visit Australia temporarily for tourism or business visitor activity purposes only. You should provide:
  1. Information about the reason for your visit to Australia including information about your intended stay and activities. Please provide any evidence of arrangements (such as accommodation bookings or airfares, noting you should not finalise such arrangements until you have received a visa).
  1.  You must provide a list of your immediate family members (including full names, dates of birth and their relationship to you). Immediate family members include partners, children, parents and siblings.
  1. A list of other  travelling companions (including full names, dates of birth and relationship to you).
  1. A list of family, friends and contacts in Australia (including full names and dates of birth). Please indicate if they are Australian citizens or permanent residents.  If not, please indicate their visa status and reason for their stay in Australia.
  1. Bank statements showing at least the previous three months’ salary payments.
  1. Evidence of your employment / commitments that demonstrate your intention to return. This could be:
  1. An employer statement  indicating your annual salary and approved leave, or
  1. If you and/or your sponsor are self-employed, business registration documents and financial records for the business (such as recent bank statements and tax statements), or
  1. Other evidence of incentives to return such as ongoing education or other commitments in your home country.

If you are not employed, please provide other evidence of from the person who supports you (including evidence of your relationship with that person).

Email the required information to [email protected].  Do not send us multiple emails as this may delay your application.

  • Emails should not exceed 5MB (messages that exceed size limits will be rejected by email servers).
  • Please send one email per application.
  • Quote your passport number in the subject line of your email.


Applications that do not include the above material may be decided on the basis of material already available.


You will receive an auto-generated acknowledgement from us when we receive your application.  We will send you another email once we make a decision on your ETA application.

If your application is not successful, we will advise you of the reasons in a decision letter. If you disagree with our decision, you may lodge a new application by email and provide further evidence to address concerns (this must include the required information specified above). We are unable to respond to other emails.