Australian High Commission
Malaysia

Apply for an Electronic Travel Authority (ETA)

 

COVID-19 – Current restrictions on travel to Australia and changes to visa processing services

Travel Restrictions

From 9pm AEDT 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.

All persons, including current visa holders, who are not Australian citizens, permanent residents or immediate family members cannot travel to Australia at this time.

Please see the following page on the Department of Home Affairs website for more information: https://covid19.homeaffairs.gov.au/coming-australia. Travel restrictions are subject to change and you should check the website regularly. See below for detail on exemptions.

During this period:

  • All visa processing will be delayed until further notice, including all Electronic Travel Authority (ETA) applications and all other applications previously lodged with the Australian High Commission.
  • The Department of Home Affairs is prioritising processing visa applications for those travellers in the exempt categories to support urgent travel.
  • We encourage applicants to apply online wherever possible, as these applications will be processed faster than those lodged on paper.
  • The Australian Visa Application Centre (AVAC) is closed until further notice. Applicants will not be able to provide biometrics until the AVAC reopens. While applicants will be given additional time to provide biometrics, we are unable to finalise visa applications until all visa criteria are met.

Travel Restriction Exemptions for Visa Holders

Only certain people can travel to Australia:

  • You can travel if you are an Australian citizen, or permanent resident of Australia.
  • You can travel if you are a New Zealand citizen usually resident in Australia and can demonstrate your residency.
  • Partner and Child visa holders (except for Prospective Marriage visa holders) may travel to Australia

Limited exemptions apply for some visa holders:

  • If you are not an Australian citizen or permanent resident but are an immediate family member of an Australian citizen or permanent resident (spouse, dependent or legal guardian), you may apply for an exemption, but only if you hold a visa.

Please do not seek to travel until granted an exemption.

For more information on the travel ban and to apply for an exemption as an immediate family member of an Australian citizen or permanent resident, visit the Home Affairs website: https://covid19.homeaffairs.gov.au/immediate-family-australian-citizen-or-permanent-resident. The link to apply for the exemption is at the bottom of the page.

If you do not hold a visa

If you do not hold a visa you cannot travel to Australia. Apply for a visa and if appropriate provide proof of your relationship with an Australian citizen or permanent resident.

Apply for a visa through this website: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder.

If we grant you a visa you must not travel until advised that you are exempt from the travel restriction.

Apply for the exemption here once you have obtained your visa: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/covid19-enquiry-form.

Travellers, who are neither Australian citizens, permanent residents or immediate family, but who have a compassionate or compelling reason to travel to Australia, will need to have an exemption from the Australian Border Force Commissioner. You must not attempt to travel until advised that you are exempt from the travel restriction. For more information, please see: https://covid19.homeaffairs.gov.au/travel-restrictions-0.

Information for Malaysian Nationals

If you hold a temporary visa and have obtained an exemption to travel to Australia, please be aware the Malaysian government is currently imposing restrictions on some citizens departing Malaysia, and may still prevent you from departing Malaysia if you are not a Permanent Resident of another country. We recommend you carry hardcopies of your visa grant letter and evidence that you have been exempted from Australia's travel restrictions.

 

*

 

On this page:

About ETAs

Lodge an ETA application online

Online ETA application not approved

ETA application (by email) requirements

 

 

About ETAs

You need a visa to travel to Australia unless you are an Australian citizen.

An Electronic Travel Authority (ETA) is an electronically stored authority equivalent to a visa, which is linked to a passport number.

The ETA allows eligible passport holders to visit Australia for tourism or business visitor activity. Eligible passport holders include Malaysian and Brunei nationals, as well as Taiwan and Hong Kong passport holders residing in Malaysia. The ETA allows you to  travel as many times as you want, for up to one year (or life of the passport - whichever is shorter), and stay up to three months for each visit, provided you are pursuing tourism or business visitor activity.

ETAs are for short term tourism or business visitor activity. They are not designed to allow repeated extended stays in Australia for other purposes. Persons wishing to spend longer periods in Australia may wish to consider applying for a Visitor visa (subclass 600) or an alternative visa. ETA holders spending long periods in Australia amounting to de facto residence risk having their visa cancelled and being refused entry to Australia. Work in Australia is also not permitted on an ETA.

The same passport used to obtain an ETA must be used to travel to Australia. If your passport has changed, you will need to apply for a new ETA.

We recommed that you do not finalise travel arrangments or commitments until you have received advice that you have been granted a visa.

 

Important information to note

Our processing times

Apply early - at least one month in advance

Most ETA applications are finalised instantaneously online, but some applicants may be asked to provide further information.

Therefore you must apply early and well before the intended date of travel - at least one month in advance.

If you are asked to provide further information, you must provide this to us urgently following the instructions below. Do not delay.

  • Do not to finalise travel commitments until advised of a visa grant.
  • If you have made travel arrangements but have not received a visa, you will need to rearrange your booking.
  • Due to the number of applications received, we cannot provide processing updates when applciations have been lodged with insufficient time for processing.
  • We cannot expedite processing for cases unless for compelling emergency reasons (pre-arranged travel is not a compelling reason and we are unable to respond to these requests).

 

Lodge an ETA application online

We recommend that you lodge a visa application early - at least one month in advance. 

Certain passport holders, including Malaysian and Brunei nationals, can apply for an ETA online.  To lodge an application online, please visit the Department's website: https://www.eta.homeaffairs.gov.au/ETAS3/etas.

Sometimes there will be a delay before the system can finalise your application, but most decisions are instantaneous.  You can also check the progress of your application online.

All ETA-eligible applicants can also apply for an ETA through a travel agent, airline or specialist service provider (you should check with your travel agent regarding whether they will charge you a fee for this service).

 

Online ETA application not approved

 

COVID-19 – Current restrictions on travel to Australia and changes to visa processing services

Travel Restrictions

From 9pm AEDT 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.

All persons, including current visa holders, who are not Australian citizens, permanent residents or immediate family members cannot travel to Australia at this time.

Please see the following page on the Department of Home Affairs website for more information: https://covid19.homeaffairs.gov.au/coming-australia. Travel restrictions are subject to change and you should check the website regularly. See below for detail on exemptions.

During this period:

  • All visa processing will be delayed until further notice, including all Electronic Travel Authority (ETA) applications and all other applications previously lodged with the Australian High Commission.
  • The Department of Home Affairs is prioritising processing visa applications for those travellers in the exempt categories to support urgent travel.
  • We encourage applicants to apply online wherever possible, as these applications will be processed faster than those lodged on paper.
  • The Australian Visa Application Centre (AVAC) is closed until further notice. Applicants will not be able to provide biometrics until the AVAC reopens. While applicants will be given additional time to provide biometrics, we are unable to finalise visa applications until all visa criteria are met.

Travel Restriction Exemptions for Visa Holders

Only certain people can travel to Australia:

  • You can travel if you are an Australian citizen, or permanent resident of Australia.
  • You can travel if you are a New Zealand citizen usually resident in Australia and can demonstrate your residency.
  • Partner and Child visa holders (except for Prospective Marriage visa holders) may travel to Australia

Limited exemptions apply for some visa holders:

  • If you are not an Australian citizen or permanent resident but are an immediate family member of an Australian citizen or permanent resident (spouse, dependent or legal guardian), you may apply for an exemption, but only if you hold a visa.

Please do not seek to travel until granted an exemption.

For more information on the travel ban and to apply for an exemption as an immediate family member of an Australian citizen or permanent resident, visit the Home Affairs website: https://covid19.homeaffairs.gov.au/immediate-family-australian-citizen-or-permanent-resident. The link to apply for the exemption is at the bottom of the page.

If you do not hold a visa

If you do not hold a visa you cannot travel to Australia. Apply for a visa and if appropriate provide proof of your relationship with an Australian citizen or permanent resident.

Apply for a visa through this website: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder.

If we grant you a visa you must not travel until advised that you are exempt from the travel restriction.

Apply for the exemption here once you have obtained your visa: https://immi.homeaffairs.gov.au/help-support/departmental-forms/online-forms/covid19-enquiry-form.

Travellers, who are neither Australian citizens, permanent residents or immediate family, but who have a compassionate or compelling reason to travel to Australia, will need to have an exemption from the Australian Border Force Commissioner. You must not attempt to travel until advised that you are exempt from the travel restriction. For more information, please see: https://covid19.homeaffairs.gov.au/travel-restrictions-0.

Information for Malaysian Nationals

If you hold a temporary visa and have obtained an exemption to travel to Australia, please be aware the Malaysian government is currently imposing restrictions on some citizens departing Malaysia, and may still prevent you from departing Malaysia if you are not a Permanent Resident of another country. We recommend you carry hardcopies of your visa grant letter and evidence that you have been exempted from Australia's travel restrictions.

 

Online ETA Application Not Approved

If your ETA application is not granted, or you cannot obtain an ETA through a travel agency, you must email  further information directly to Australia's Department of Home Affairs.  Details are found below.

Please do not approach (or call) the Australian High Commission in person as your application must be received by email.

You must provide us with sufficient time to process your application. Please provide us the additional information at least one month before your intended travel - earlier if possible. If you have made travel arrangements but have not received a visa, you will need to contact your travel advisor to change your booking.

 

The email address is etakl@dfat.gov.au. The required information is listed below.

 

ETA application (by email) requirements

To lodge an application for an ETA by email, you will need to provide:

  1. A completed ETA Additional Information Request Form (download the form here); and
  1. A copy of your passport biodata page (the page with the passport holder’s details and photo); and 
  1. Information to show you genuinely intend to visit Australia temporarily for tourism or business visitor activity purposes only. You should provide:
  1. Information about the reason for your visit to Australia including information about your intended stay and activities. Please provide any evidence of arrangements (such as accommodation bookings or airfares, noting you should not finalise such arrangements until you have received a visa).
  1.  You must provide a list of your immediate family members (including full names, dates of birth and their relationship to you). Immediate family members include partners, children, parents and siblings.
  1. A list of other  travelling companions (including full names, dates of birth and relationship to you).
  1. A list of family, friends and contacts in Australia (including full names and dates of birth). Please indicate if they are Australian citizens or permanent residents.  If not, please indicate their visa status and reason for their stay in Australia.
  1. Bank statements showing at least the previous three months’ salary payments.
  1. Evidence of your employment / commitments that demonstrate your intention to return. This could be:
  1. An employer statement  indicating your annual salary and approved leave, or
  1. If you and/or your sponsor are self-employed, business registration documents and financial records for the business (such as recent bank statements and tax statements), or
  1. Other evidence of incentives to return such as ongoing education or other commitments in your home country.

If you are not employed, please provide other evidence of from the person who supports you (including evidence of your relationship with that person).

Email the required information to etakl@dfat.gov.au.  Do not send us multiple emails as this may delay your application.

  • Emails should not exceed 5MB (messages that exceed size limits will be rejected by email servers).
  • Please send one email per application.
  • Quote your passport number in the subject line of your email.

 

Applications that do not include the above material may be decided on the basis of material already available.

 

You will receive an auto-generated acknowledgement from us when we receive your application.  We will send you another email once we make a decision on your ETA application.

If your application is not successful, we will advise you of the reasons in a decision letter. If you disagree with our decision, you may lodge a new application by email and provide further evidence to address concerns (this must include the required information specified above). We are unable to respond to other emails.