For urgent support, or to register with us, please contact our consular team on email@example.com or +60 3 2146 5555 or call the 24-hour consular emergency helpline in Australia on +61 2 6261 3305.
A message to all Australians in Malaysia - 30 March 2020
An important message to all Australians in Malaysia
If you need urgent consular assistance, please call +603 - 2146 5555 (select option 2). In the event the Australian High Commission is unavailable, please contact the 24-hour consular emergency helpline on +61 2 6261 3305. Further consular contact information can be found here: https://malaysia.highcommission.gov.au/klpr/consular.html.
Please follow us on Facebook (https://www.facebook.com/ausinmalaysia/) and follow the High Commissioner on twitter (https://twitter.com/aushcmalaysia?lang=en) for the latest updates.
Flights from Malaysia to Australia
9 APRIL UPDATED
Important information for travellers to Australia, including new information for those travelling by road from outside the great KL area.
UPCOMING FLIGHT INFORMATION
For those taking the 𝗳𝗹𝗶𝗴𝗵𝘁 𝘁𝗼 SYDNEY tonight (MH123, departing at 23.45hrs, Thursday 9 April) please read the information below (under “Advice for those departing Malaysia”) about the documents to carry with you, and getting to the airport. This flight is close to fully booked, but we understand there may still be seats available.
On the information we have received to date, we expect the flight to MELBOURNE on Saturday night (MH149 departing 22.10hrs, Saturday 11 April) to depart as scheduled. We will provide any updates as soon as we hear anything more on this flight.
We have been advised the 13 April flight to Perth has been cancelled. According to Malaysia Airlines’ forward schedule, it is currently planning for two flights to Perth on 20 and 27 April. At this stage, however, we are unable to provide guidance on whether these flights will proceed - that will be a commercial decision made by Malaysia Airlines closer to the time, based on passenger loads.
If you are from Western Australia and don’t wish to remain in Malaysia, please consider booking on the Sydney or Melbourne flights. Please read information below regarding entry into WA, including for those who complete quarantine in the eastern states:
If you choose to wait to try to catch a direct service, consider booking on the 20 April flight, so if there are further cancellations you may still have the option of the 27 April flight.
FORWARD FLIGHT SCHEDULE
Malaysia Airlines’ forward schedule suggests it may be planning for services (to Sydney, Melbourne and Perth only) running once a week later in April, but it is difficult to predict if these flights will proceed. Please understand we also cannot provide any certainty when flights may resume in May. We will continue to provide any updates when we have new information.
So please, do not wait any longer if you need to return to Australia. We strongly urge you to book on one of the two flights (listed above) to Sydney and Melbourne, regardless of your final destination, if you are able to do so. This may be your last opportunity to return to Australia for several weeks. If you decide not to take these flights, or are unable to do so, please be prepared to remain in Malaysia until at least May.
We understand flights can still be booked online, or through the Malaysia Airlines call centre. Try selecting the Bahasa Malaysia option if you’re having trouble getting through.
Please be aware Malaysia Airlines is employing social distancing on its aircraft for the safety of passengers. This means that the capacity of planes is lower than is normally the case.
ADVICE FOR THOSE DEPARTING MALAYSIA
𝗙𝗼𝗿 𝗴𝗲𝘁𝘁𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗮𝗶𝗿𝗽𝗼𝗿𝘁, we understand that Grabs and Taxis can still be used to travel to the airport. We advise you to depart early as the drivers need to have returned home by the 10pm curfew. Have your passport and printed flight tickets to show police at any roadblocks. We understand that police recognise that there may need to be more than one passenger in vehicles to the airport.
If you are travelling from within the greater Kuala Lumpur area, or Selangor or surrounds, presenting your passport and tickets at any checkpoint should be sufficient.
If you are travelling by road from further afield, please contact your local police station for a letter to facilitate your journey. You will need to show them your passport and airline ticket. If you are concerned about your ability to travel to the airport from a further distance away, or interstate, or if you are asked for a letter of support from the High Commission to facilitate this travel, please get in touch with our consular team on firstname.lastname@example.org or +60 3 2146 5555
𝗣𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁 𝗥𝗲𝘀𝗶𝗱𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝘁𝗵𝗼𝘀𝗲 𝘄𝗵𝗼 𝗵𝗼𝗹𝗱 𝗮 𝗽𝗿𝗼𝘃𝗶𝘀𝗶𝗼𝗻𝗮𝗹 (𝘀𝘂𝗯𝗰𝗹𝗮𝘀𝘀 𝟯𝟬𝟵 𝗼𝗿 𝟴𝟮𝟬) 𝘃𝗶𝘀𝗮 seeking to travel to Australia should read carefully our post from 2 April. You should carry a printed copy of your original visa grant letter with you. If you no longer have a copy of your letter, you can obtain visa details online via the visa entitlement verification online (vevo) tool https://bit.ly/2JHNvqa. You should then print this document out if you can, as Malaysian immigration is wanting to see hard‑copy evidence of your residency to allow you to depart.
Critical information for Permanent Residents or those with a Provisional Partner (subclass 309 or 820) visa travelling to Australia
If you are an Australian Permanent Resident or possess a Provisional Partner (subclass 309 or 820) visa and are flying to Australia please carry a printed version of your original visa grant letter. If you no longer have a copy of your letter, you can obtain visa details online via the Visa Entitlement Verification Online (VEVO) tool https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/check-conditions-online. Malaysia Airlines requires you show a physical copy of your grant letter or VEVO printout when at the check-in counter.
If you don’t have a printed copy of your letter, you may not be allowed to board the plane. If you cannot access either your letter or VEVO please contact us urgently for assistance at email@example.com. Please include your passport and flight ticket details to help us respond.
Those with a Provisional Partner (subclass 309 or 820) visa can also contact us at firstname.lastname@example.org to request a support letter, but please be aware that the Malaysian Government is imposing restrictions on the departure of some Malaysian travellers if not able to demonstrate permanent residence status.
Getting to the airport
Tight movement restrictions are currently in place in Malaysia. We understand that public transport, taxis and e-hailing services can still be used to travel to the airport, but travel on these services is not permitted between 10pm and 6am and drivers need to have returned home by the 10pm curfew.
We therefore advise you to travel to the airport well ahead of your flight. Check-in and immigration may also take longer at this time. Have your passport and printed tickets to show at any police checkpoints.
We recommend that Australians hoping to depart on flights out of KL this week stay as close to the airport as possible. Those located in areas distant from KL should at this time consider moving closer to KL.
Australian travel restrictions
Please note that there are currently restrictions on travel to Australia. If you are not an Australian citizen, permanent resident or immediate family member, you cannot travel to Australia at this time. This includes those who hold temporary visas or who have lodged visa applications that have not been decided.
Further information on visa processing can be found at: https://malaysia.highcommission.gov.au/klpr/Visas_and_Migration.html.
If you are the immediate family member (spouse, dependent child or legal guardian) of an Australian citizen or permanent resident, and you hold a temporary visa, you must obtain an exemption from the ABF Commissioner before you attempt to travel to Australia.
For more information on the travel ban and to apply for an exemption, visit the Home Affairs website: https://covid19.homeaffairs.gov.au/travel-restrictions#3 (link to exemption application at bottom of page).
Please note: if you hold a temporary visa and have obtained an exemption to travel to Australia, you can contact us at email@example.com to request a support letter, but please be aware the Malaysian government may still prevent you from departing Malaysia if you are not a Permanent Resident of another country.
Quarantine requirements upon arrival in Australia
Please note that the current quarantine arrangements require all passengers arriving into Australia to see out a mandatory 14-day quarantine at their port of arrival (note: not at their final destination in Australia). Passengers can no longer transfer domestically on arrival.
States & territories are also implementing their own quarantine requirements. We recommend you visit state and territory websites for the latest.
However, we urge those who need to return to Australia to consider taking one of the direct Malaysia Airlines flights to Australia that are still available (see above), even if your final destination is different, as these may be the only direct flights to Australia for the foreseeable future.
Australian Government COVID-19 advice
For the latest news, updates and advice from the Australian Government on COVID-19, go to: https://www.australia.gov.au/.
There is an app you can download from the Apple App Store or Google Play, and a new WhatsApp channel. These have information from state and territory governments on quarantine and travel restrictions.
As per the Smartraveller website, the Australian government’s current travel advice is do not travel overseas at this time. This is Australia’s highest advice level (level 4 of 4).
Information for Australians who are remaining in Malaysia
COVID-19 testing options and health information for Australians in Malaysia
Please see the document at the following link for information on COVID-19 testing options in Malaysia:
Please note that this document is intended only as general guidance for Australians in Malaysia, to assist you to navigate publicly available information on COVID-19 testing options in Malaysia. It has no legal status and is not a substitute for medical advice. Please read it together with information on the Malaysian Ministry of Health website and Australian Department of Health website.
For local health information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham).
Malaysian government Movement Control Order
If you are unable or choose not to leave Malaysia at this time, please follow the advice of the local authorities. Malaysia has a nation-wide Movement Control Order (MCO) in place until 14 April, which is being enforced by the police, supported by the military.
The MCO requires that you go out only to access essential needs and services, such as food and medical care. Supermarkets and pharmacies remain open, but with reduced operating hours. Some restaurants are open, but for takeaway and delivery only, and only from 8am to 8pm. Most other businesses are closed for the duration of the MCO.
Under the MCO, people are prohibited from travelling in vehicles, or walking the streets, in groups. Checkpoints have been set up on major roads to ensure people and vehicles are complying with the MCO. Public transport services are reduced, and taxis and e-hailing services are only permitted to operate between 6am and 10pm. If you are travelling to the airport, be ready to show your ticket and passport.
We understand that it’s stressful and frightening if you can’t get home because of border closures & flight cancellations. Here’s @smartraveller’s advice for what to do if you can’t return home at this time: https://www.smartraveller.gov.au/new…/covid-19-cant-get-home
The Australian High Commission will continue to provide consular assistance for Australians in Malaysia.
If you need urgent assistance, please call 603 - 21465555 (select option 2), or in the event the Australian High Commission is unavailable, please contact the 24-hour consular emergency helpline on +61 2 6261 3305. Further consular contact information can be found here: https://malaysia.highcommission.gov.au/klpr/consular.html.
Visit the Smartraveller website to find the latest information from the Australian Government on COVID-19 for Australians abroad https://www.smartraveller.gov.au/.
For local information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham).
As a result of the Malaysian Government’s Movement Control Order (MCO), the Australian High Commission will be providing only limited passport services until further notice.
Services are reduced at this time. However, you are still able to book appointments for passport services here: https://malaysia.highcommission.gov.au/klpr/Appointment-bookings.html.
As a result of the Malaysian Government’s Movement Control Order (MCO), the Australian High Commission will not be providing notarial services until further notice.
If you have an urgent notarial matter, please email us on firstname.lastname@example.org
How you can help support bushfire recovery activities
While the Australian bushfire emergency response phase is over, the Australian Government is actively working with affected communities to rebuild.
Australia is deeply grateful for the all of the offers of support it has received from around the world. Should you wish to make a financial donation, please make this directly to emergency service agencies or to charities involved in supporting the recovery efforts, as this allows services to most effectively and efficiently deal with the on-ground recovery efforts.
Charities and Donations
Organisations and charities that are able to accept donations and are working to support bushfire relief or recovery efforts include:
· Red Cross Disaster Relief and Recovery – www.redcross.org.au
· NSW Rural Fire Service – www.rfs.nsw.gov.au
· Country Fire Association of Victoria – www.cfa.vic.gov.au
· South Australia Country Fire Service – www.cfsfoundation.org.au
· The Salvation Army Disaster Appeal – www.salvationarmy.org.au
· St Vincent de Paul Bushfire Appeal – www.vinnies.org.au
· Wires (injured wildlife) – www.wires.org.au
· Governments can also support the Australian Red Cross by donating through their own National Red Cross/Red Crescent Society.
You can find more registered charity organisations listed here: https://www.bushfirerecovery.gov.au/how-help/registered-bushfire-charities
Bushfires and Scams
There are a wide range of appeals raising funds for people and animals affected by the bushfires. Unfortunately, some of these are scams. If you wish to make a donation towards those affected by the bushfires, please protect yourself with the following information:
· Scammers are pretending to be legitimate well-known charities, creating their own charity names, and impersonating people negatively impacted by the bushfires.
· Scammers are cold-calling, direct messaging and creating fake websites and pages on social media to raise funds.
· Do not donate via fundraising pages on platforms that do not verify the legitimacy of the fundraiser or that do not guarantee your money will be returned if the page is determined to be fraudulent.
· Be careful about crowdfunding requests as these may be fake and also come from scammers. Check the terms and conditions of funding platforms and ensure you are dealing with official organisations. If you are unsure, make your donation to an established charity instead.
· If you are donating to an established charity or not-for-profit organisation, ensure it is registered and that you are on its official website by searching the Australian Charities and Not-for-profits Commission Charity Register.
· If you think you have paid money to a scammer, please contact your bank immediately.
Australian visa scams
The Department of Home Affairs warns people to be very cautious regarding claims that Australian visas are allegedly for sale. These claims are not true. Australian visas are not for sale. Visas can only be obtained through official channels. Read more...
Smartraveller - Updated website
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Tobacco import law
The Australian Government is stepping up the fight against illicit tobacco, with the commencement of new laws that protect Australia's borders from the importation of smuggled tobacco products.
From 1 July 2019, it is illegal for anyone to import tobacco without permission, or in contravention of permit conditions. The Australian Border Force has new enforcement options to seize tobacco and infringe tobacco smugglers. If you import tobacco without a permit or in breach of a permit condition, your tobacco may be destroyed and you may face financial penalties or prosecution.
Travellers arriving in Australia can continue to bring tobacco with them without a permit, but must always declare tobacco above the duty free allowance and pay any relevant duties and taxes. It is important for travellers to be aware of the customs requirements that apply to them when travelling to Australia. If in doubt, travellers should always declare any tobacco they are bringing with them.
Further information on the new measures is available at the Australian Border Force website
60 years of Australia's diplomatic presence in Malaysia
The Australian High Commission’s special publication commemorating 60 years of Australia’s diplomatic presence in Malaysia is available online. The commemorative book was launched by the Prime Ministers of Australia and Malaysia on 22 November 2015. It captures the long-standing and substantial cooperation between our two countries across many fields including defence, education, business, the arts and sports. It includes a number of personal stories of Malaysians and Australians who have made key contributions to building our close ties.
Bushfire Condolence Motion
4 February 2020: On 4 February the Australian Parliament passed a bushfire condolence motion, introduced by Prime Minister Morrison. Read more...
Australian High Commission Malaysia celebrates Australia Day 2020
24 January 2020: On 22 January, the Australian High Commission held its signature Australia Day reception at the Kuala Lumpur Convention Centre. Over 1,600 guests attended the event, including Ministers, Members of Parliament, civil society, the business community and the diplomatic corps. The Honourable Baru Bian, Minister of Works, was the guest of honour and senior Malaysian Government representative. Read more...
High Commissioner's Remarks at Australia Day 2020
24 January 2020: High Commissioner, Andrew Goledzinowski's full remarks at Australia Day 2020 reception. Read more...
For more news, please go to the news archive page.
For futher information on studying and living in Australia, please visit the Australian Government website, www.studyinaustralia.gov.au. This website provides information on Australian institutions, courses, scholarships, application process, visa requirements and more. For enquiries, please email Malaysia@StudyInAustralia.gov.au.
The High Commission values the contribution the alumni of all Australian universities bring and endeavours to cultivate stronger and closer links through building and maintaining alumni relations as an important aspect of bilateral education ties between Australia and Malaysia.
We are constantly updating our distinguished alumni database. For more information and registration for future alumni events, please email email@example.com.