For urgent support, or to register with us, please contact our consular team on email@example.com or +60 3 2146 5555 or call the 24-hour consular emergency helpline in Australia on +61 2 6261 3305.
If you are looking for information on flights to Australia and have not yet registered your details with us to receive regular updates on commercial flight options, please send us an email at firstname.lastname@example.org with the following information:
- Passport number
- Australian citizen or permanent resident
- Telephone number
- Where you are located in Malaysia
- Destination city in Australia
- Number of people travelling with you
For urgent consular assistance, please contact us on +603 2146 5575 (business hours), +603 2146 5555 (after hours) or call the 24-hour consular emergency helpline in Australia on +61 2 6261 3305.
Update 28 May: Update for Australian members of ‘Malaysia My Second Home’ (MM2H) seeking to re-enter Malaysia
The Ministry of Tourism, Arts and Culture (MOTAC) has updated its guidelines on its website for MM2H members seeking to re-enter Malaysia. Available here https://bit.ly/2X81qNG
The requirements now include:
- registering your details with MOTAC, which will be shared with the Malaysian Department of Immigration, and other agencies, so that your application to re-enter can be evaluated
- applying for approval to re-enter Malaysia via email to the following email address email@example.com (Director General of Immigration Malaysia) and copy to firstname.lastname@example.org. Plan your travel back to Malaysia after you have received the confirmation and approval from Malaysian Immigration. You will be denied entry into Malaysia if you fail to secure this approval
- providing proof on arrival in Malaysia that you have tested negative to COVID-19 in the 14 days prior to entry, and
- agreeing by signing the Letter of Undertaking that you will bear the cost for the mandatory 14 days of quarantine upon arrival in Malaysia. You can download the form via this link: http://www.nadma.gov.my/…/d_LETTER_OF_UNDERTAKING_AND_INDEM…
Important: After making your application covering the conditions above, you should wait for formal approval from the Malaysian Immigration before you attempt to re-enter Malaysia.
For further queries or advice on the arrangements, please contact MOTAC on +60 3 8891 7189 (COVID-19 hotline), +60 3 8891 7424/7439 (MM2h department) or email email@example.com
For all Australian citizens and permanent residents trying to return to Australia
Important Information for Travellers to Australia
𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮𝗻 𝗣𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁 𝗥𝗲𝘀𝗶𝗱𝗲𝗻𝘁𝘀 𝗼𝗿 𝘁𝗵𝗼𝘀𝗲 𝘄𝗶𝘁𝗵 𝗮 𝗣𝗿𝗼𝘃𝗶𝘀𝗶𝗼𝗻𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 (𝘀𝘂𝗯𝗰𝗹𝗮𝘀𝘀 𝟯𝟬𝟵 𝗼𝗿 𝟴𝟮𝟬) 𝘃𝗶𝘀𝗮 𝗳𝗹𝘆𝗶𝗻𝗴 𝘁𝗼 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮
If you are an Australian Permanent Resident or possess a Provisional Partner (subclass 309 or 820) visa and are flying to Australia you should carry a 𝗽𝗿𝗶𝗻𝘁𝗲𝗱 𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗼𝗿𝗶𝗴𝗶𝗻𝗮𝗹 𝘃𝗶𝘀𝗮 𝗴𝗿𝗮𝗻𝘁 𝗹𝗲𝘁𝘁𝗲𝗿 with you. If you no longer have a copy of your letter, you can obtain visa details online via the Visa Entitlement Verification Online (VEVO) tool: https://bit.ly/2JHNvqa.
You should then print this document out, as your airline requires you show a physical copy of your grant letter or VEVO printout when at the check-in counter, and Malaysian immigration is wanting to see hard‑copy evidence of your residency to allow you to depart the country.
If you don’t have a printed copy of your letter, 𝘆𝗼𝘂 𝗺𝗮𝘆 𝗻𝗼𝘁 𝗯𝗲 𝗮𝗹𝗹𝗼𝘄𝗲𝗱 𝘁𝗼 𝗯𝗼𝗮𝗿𝗱 𝘁𝗵𝗲 𝗽𝗹𝗮𝗻𝗲. If you cannot access either your letter or VEVO please contact us urgently for assistance at firstname.lastname@example.org. Please include your passport and flight ticket details to help us respond.
Those with a Provisional Partner (subclass 309 or 820) visa can also contact us at email@example.com to request a support letter, but please be aware the Malaysian Government is restricting the departure of some Malaysians 𝗶𝗳 𝗻𝗼𝘁 𝗮𝗯𝗹𝗲 𝘁𝗼 𝗱𝗲𝗺𝗼𝗻𝘀𝘁𝗿𝗮𝘁𝗲 𝗽𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁 𝗿𝗲𝘀𝗶𝗱𝗲𝗻𝗰𝗲 𝘀𝘁𝗮𝘁𝘂𝘀.
𝗧𝗿𝗮𝗲𝗹 𝗿𝗲𝘀𝘁𝗿𝗶𝗰𝘁𝗶𝗼𝗻𝘀 𝗿𝗲𝗺𝗮𝗶𝗻 𝗻 𝗽𝗹𝗮𝗰𝗲 𝗳𝗼𝗿 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮 – 𝗼𝗻𝗹𝘆 𝗰𝗲𝗿𝘁𝗮𝗶𝗻 𝗽𝗲𝗼𝗽𝗹𝗲 𝗰𝗮𝗻 𝘁𝗿𝗮𝘃𝗲𝗹 𝗯𝗮c𝗸
Only Australian citizens, permanent residents and some immediate family can travel to Australia at this time. Immediate family members of Australian citizens or permanent residents must apply for an exemption from travel restrictions into Australia, even if previously granted a visa (immediate family means spouses, de facto partners, dependent children and legal guardians only). Permanent residents and holders of provisional visas (subclasses 309 and 820) do not need to apply for an exemption. For information please see https://covid19.homeaffairs.gov.au/coming-australia#3.
If you are a an immediate family member (spouse, defacto partner, dependent child or legal guardian only), and have applied for a visa and/or travel exemption, please email firstname.lastname@example.org if you are seeking to join this flight.
For other travellers:
· You require an exemption from travel restrictions to enter Australia. Exemptions will be considered on a case-by-case basis, including for compelling and compassionate reasons for travel. For information about applying for an exemption, please see https://covid19.homeaffairs.gov.au/coming-australia#3.
· To apply for an exemption, you must first hold a visa to travel to Australia.
· If you don’t have a visa, and you have an urgent reason for travel, you can lodge a visa application (https://immi.homeaffairs.gov.au/…/getting-a-visa/visa-finder). Once you have lodged a visa application, please email email@example.com, and attach documentary evidence in support of your grounds for urgent travel. If we grant you a visa you must then apply for an exemption to Australia’s travel restrictions. You must not travel until you have been advised that you are exempt from these restrictions.
· If you do not have an urgent reason for travel, please reconsider your need to apply for a visa at this time.
𝗖𝗢𝗩𝗜𝗗-𝟭𝟵 𝗤𝘂𝗮𝗿𝗮𝗻𝘁𝗶𝗻𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝘂𝗽𝗼𝗻 𝗮𝗿𝗿𝗶𝘃𝗮𝗹 𝗶𝗻 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮
Please note that the current government arrangements require all passengers arriving to undertake a mandatory 14-day quarantine at their port of arrival (note: not at their final destination in Australia). Passengers cannot transfer domestically on arrival. 𝗜𝗳 𝘆𝘂 𝗵𝗮𝘃𝗲 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝗼𝗻 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮’𝘀 𝗾𝘂𝗮𝗿𝗮𝗻𝘁𝗶𝗻𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀, 𝗽𝗹𝗲𝗮𝘀𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝗿𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝘀𝘁𝗮𝘁𝗲 𝗴𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗮𝘂𝘁𝗵𝗼𝗿𝗶𝘁𝘆 𝘃𝗶𝗮 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸𝘀 𝗯𝗲𝗹𝗼𝘄.
States & territories are also implementing their own quarantine requirements. If you are subsequently travelling via a domestic connection to another Australian city, you will also need to comply with the self-isolation requirements, and in some cases border restrictions, imposed by your home state or territory. Information is available through the links below:
New South Wales: www.nsw.gov.au/covid-19
Australian Capital Territory: www.covid19.act.gov.au/home-
South Australia: www.sa.gov.au/covid-19
Northern Territory: https://coronavirus.nt.gov.au/travel
Western Australia: www.wa.gov.au/government/covid-19-coronavirus
𝗧𝗿𝗮𝘃𝗲𝗹 𝗿𝗲𝘀𝘁𝗿𝗶𝗰𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗮𝗹𝗮𝘆𝘀𝗶𝗮
If you are travelling from outside Kuala Lumpur, you will need to abide by the Conditional Movement Control Order and will likely require permission from your local police office to travel to KL. Should you need a letter of support from the Australian High Commission to facilitate your travel, please contact us urgently at firstname.lastname@example.org.
Australian Government COVID-19 advice
For the latest news, updates and advice from the Australian Government on COVID-19, go to: https://www.australia.gov.au/.
There is an app you can download from the Apple App Store or Google Play, and a new WhatsApp channel. These have information from state and territory governments on quarantine and travel restrictions.
As per the Smartraveller website, the Australian government’s current travel advice is do not travel overseas at this time. This is Australia’s highest advice level (level 4 of 4). See https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19.
Information for Australians who are remaining in Malaysia
COVID-19 testing options and health information for Australians in Malaysia
Please see the document at the following link for information on COVID-19 testing options in Malaysia:
COVID-19 Testing Options in Malaysia – document updated on 21 April 2020
Please note that this document is intended only as general guidance for Australians in Malaysia, to assist you to navigate publicly available information on COVID-19 testing options in Malaysia. It has no legal status and is not a substitute for medical advice. Please read it together with information on the Malaysian Ministry of Health website and Australian Department of Health website.
For local health information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham).
Information for Australians in Malaysia holding Malaysian ‘social visit passes’
Malaysian Immigration have confirmed with us the following details regarding extensions and conditions for Malaysian social visit passes (visitors):
You are permitted to remain in Malaysian on an expired social visit pass until the conditional movement control order (CMCO) is lifted. The CMCO is currently in place until 9 June.
Once the CMCO is lifted:
· If you are departing Malaysia within 14 days, you do not need to visit Malaysian Immigration to extend your social visit pass.
· If you are not able to depart Malaysia within 14 days of the CMCO being lifted, you must make an appointment with Malaysian Immigration within 30 working days (of the CMCO being lifted) to extend your social visit pass. Appointments can be booked using the following link http://sto.imi.gov.my. You are required to bring a support letter from the Australian High Commission explaining why you have been unable to leave. Please email email@example.com to request a support letter. Please include your name, contact details including phone number and explanation on why you are unable to leave in your email, to assist us engage with you.
For further questions please contact the Immigration hotline +603 8888 2010 or +603 8000 8000.
Given the uncertainties regarding flight availability to Australia, if you are unable to depart this weekend on the flights to Sydney or Melbourne (see our post from 14 May for details), we strongly recommend all Australians whose visa has expired or will expire in coming months to book appointments now with Malaysian Immigration. We understand appointments are booking out quickly.
The Australian High Commission will continue to provide consular assistance for Australians in Malaysia.
If you need urgent assistance, please call 603 - 21465555 (select option 2), or in the event the Australian High Commission is unavailable, please contact the 24-hour consular emergency helpline on +61 2 6261 3305. Further consular contact information can be found here: https://malaysia.highcommission.gov.au/klpr/consular.html.
Visit the Smartraveller website to find the latest information from the Australian Government on COVID-19 for Australians abroad https://www.smartraveller.gov.au/.
For local information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham).
As a result of the Malaysian Government’s Movement Control Order (MCO), the Australian High Commission will be providing only limited passport services until further notice.
Services are reduced at this time. However, you are still able to book appointments for passport services here: https://malaysia.highcommission.gov.au/klpr/Appointment-bookings.html.
As a result of the Malaysian Government’s Movement Control Order (MCO), the Australian High Commission will not be providing notarial services until further notice.
If you have an urgent notarial matter, please email us on firstname.lastname@example.org
For Australians requiring Malaysian visa services:
The Immigration Department of Malaysia has released the following infographic on which services it is resuming and how to apply. For further inquiries please contact Malaysia’s Immigration Department hotline on 03 8888 2010 and 03 8000 8000.
How you can help support bushfire recovery activities
While the Australian bushfire emergency response phase is over, the Australian Government is actively working with affected communities to rebuild.
Australia is deeply grateful for the all of the offers of support it has received from around the world. Should you wish to make a financial donation, please make this directly to emergency service agencies or to charities involved in supporting the recovery efforts, as this allows services to most effectively and efficiently deal with the on-ground recovery efforts.
Charities and Donations
Organisations and charities that are able to accept donations and are working to support bushfire relief or recovery efforts include:
· Red Cross Disaster Relief and Recovery – www.redcross.org.au
· NSW Rural Fire Service – www.rfs.nsw.gov.au
· Country Fire Association of Victoria – www.cfa.vic.gov.au
· South Australia Country Fire Service – www.cfsfoundation.org.au
· The Salvation Army Disaster Appeal – www.salvationarmy.org.au
· St Vincent de Paul Bushfire Appeal – www.vinnies.org.au
· Wires (injured wildlife) – www.wires.org.au
· Governments can also support the Australian Red Cross by donating through their own National Red Cross/Red Crescent Society.
You can find more registered charity organisations listed here: https://www.bushfirerecovery.gov.au/how-help/registered-bushfire-charities
Bushfires and Scams
There are a wide range of appeals raising funds for people and animals affected by the bushfires. Unfortunately, some of these are scams. If you wish to make a donation towards those affected by the bushfires, please protect yourself with the following information:
· Scammers are pretending to be legitimate well-known charities, creating their own charity names, and impersonating people negatively impacted by the bushfires.
· Scammers are cold-calling, direct messaging and creating fake websites and pages on social media to raise funds.
· Do not donate via fundraising pages on platforms that do not verify the legitimacy of the fundraiser or that do not guarantee your money will be returned if the page is determined to be fraudulent.
· Be careful about crowdfunding requests as these may be fake and also come from scammers. Check the terms and conditions of funding platforms and ensure you are dealing with official organisations. If you are unsure, make your donation to an established charity instead.
· If you are donating to an established charity or not-for-profit organisation, ensure it is registered and that you are on its official website by searching the Australian Charities and Not-for-profits Commission Charity Register.
· If you think you have paid money to a scammer, please contact your bank immediately.
Australian visa scams
The Department of Home Affairs warns people to be very cautious regarding claims that Australian visas are allegedly for sale. These claims are not true. Australian visas are not for sale. Visas can only be obtained through official channels. Read more...
Smartraveller - Updated website
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Tobacco import law
The Australian Government is stepping up the fight against illicit tobacco, with the commencement of new laws that protect Australia's borders from the importation of smuggled tobacco products.
From 1 July 2019, it is illegal for anyone to import tobacco without permission, or in contravention of permit conditions. The Australian Border Force has new enforcement options to seize tobacco and infringe tobacco smugglers. If you import tobacco without a permit or in breach of a permit condition, your tobacco may be destroyed and you may face financial penalties or prosecution.
Travellers arriving in Australia can continue to bring tobacco with them without a permit, but must always declare tobacco above the duty free allowance and pay any relevant duties and taxes. It is important for travellers to be aware of the customs requirements that apply to them when travelling to Australia. If in doubt, travellers should always declare any tobacco they are bringing with them.
Further information on the new measures is available at the Australian Border Force website
60 years of Australia's diplomatic presence in Malaysia
The Australian High Commission’s special publication commemorating 60 years of Australia’s diplomatic presence in Malaysia is available online. The commemorative book was launched by the Prime Ministers of Australia and Malaysia on 22 November 2015. It captures the long-standing and substantial cooperation between our two countries across many fields including defence, education, business, the arts and sports. It includes a number of personal stories of Malaysians and Australians who have made key contributions to building our close ties.
Bushfire Condolence Motion
4 February 2020: On 4 February the Australian Parliament passed a bushfire condolence motion, introduced by Prime Minister Morrison. Read more...
Australian High Commission Malaysia celebrates Australia Day 2020
24 January 2020: On 22 January, the Australian High Commission held its signature Australia Day reception at the Kuala Lumpur Convention Centre. Over 1,600 guests attended the event, including Ministers, Members of Parliament, civil society, the business community and the diplomatic corps. The Honourable Baru Bian, Minister of Works, was the guest of honour and senior Malaysian Government representative. Read more...
High Commissioner's Remarks at Australia Day 2020
24 January 2020: High Commissioner, Andrew Goledzinowski's full remarks at Australia Day 2020 reception. Read more...
For more news, please go to the news archive page.
For further information on studying and living in Australia, please visit the Australian Government website, www.studyinaustralia.gov.au. This website provides information on Australian institutions, courses, scholarships, application process, visa requirements and more. For enquiries, please email Malaysia@StudyInAustralia.gov.au.
The High Commission values the contribution the alumni of all Australian universities bring and endeavours to cultivate stronger and closer links through building and maintaining alumni relations as an important aspect of bilateral education ties between Australia and Malaysia.
We are constantly updating our distinguished alumni database. For more information and registration for future alumni events, please email email@example.com.