Australian High Commission

Visa Officer (Department of Immigration and Border Protection)

The Australian High Commission in Kuala Lumpur invites applications for the position of Visa Officer within the Department of Immigration and Border Protection for a start date as soon as possible.

The Department of Immigration and Border Protection ( develops and implements policies and programs to protect Australia’s border and manage the movement of people and goods across it. We manage the Migration Program, the Humanitarian Program, Australian citizenship, trade and customs, offshore maritime security and revenue collection. 

The department works closely with the Department of Foreign Affairs and Trade (DFAT) and other Australian government agencies as part of a whole of government approach to advance Australia’s global, regional and bilateral interests.

The terms of employment will be in accordance with the Kuala Lumpur Based Terms and Conditions of Employment. Employment will be offered on an on-going basis at a level 3 Locally Engaged Staff position (LE3) with an annual salary of RM44760 to RM48444 (annual 12 months). Continued employment is subject to successful completion of a six-month probation period.

The Australian High Commission in Kuala Lumpur offers an attractive conditions package that includes recreation and medical leave, medical benefits and contractual bonus.

The Australian High Commission in Kuala Lumpur will not be responsible for any costs incurred on relocation, accommodation arrangements nor the return of the officer to their home town.

Job Description

The position is a Locally Engaged position within the Australian High Commission. Working within a small team and under the direction of the team leader, visa officers are responsible for assessing and deciding visa and citizenships applications. 

Visa officers are also responsible for effectively communicating with clients on a daily basis, identifying matters for escalation to management and handling sensitive information appropriately.

Tasks and Functions

  • Manage, assess and decide visa and citizenship applications and referring complex matters to managers for assistance.
  • Interview clients and make requests for more information via face-to-face contact, email or phone.
  • Exercise initiative in applying legislation including maintaining knowledge of relevant legislation, regulations, policy and procedural advice.
  • Under close direction, liaise with external stakeholders (such as travel agents, IOM and UNHCR) and undertake representation activities.
  • Handle accountable documents, client information and personal identifiers with high levels of integrity, confidentiality and privacy.

Selection Criteria

  • Proven ability to work within a team and achieve team-based outcomes.
  • Ability to work in a client focused environment and effectively communicating with clients (in particular vulnerable clients such as applicants for refugee status) and stakeholders.
  • High level of written and oral proficiency in English, ability to speak and/or write any other language is also desirable.
  • Ability to manage competing priorities on a day to day basis while maintaining a strong attention to detail.
  • Strong commitment to identifying conflicts of interests and handling large amounts of personal information appropriately.

Click here for guidelines in preparing your application and the application form.